Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Control Panel you can find a comprehensive Help Center section offering tons of educational articles and commonly asked questions. They are answered by our support team of accomplished techs. Simply fill in your question and our smart software will give you the most appropriate answer.

  • Top quality support service

  • Tutorial Video Clips

  • If you’d rather see how an action is achieved or how an issue is sorted out, instead of just reading about it, then take a look at our selection of step–by–step video tutorials. They cover various different issues and will help you swiftly find your way around the Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up our semi–dedicated servers with a round–the–clock customer support service and a one–hour response time guarantee. Our professional technical support engineers will be available to you 24/7/365 to reply to your enquiries and to settle any issue that you might possibly run into. Simply send a trouble ticket from the Help Center and we’ll respond to you without any delay whatsoever.