Dedicated Servers
24–7 Client Support Service

A 60–Minute Ticket Response Guarantee

All your help requests will be replied to in maximum 60 min after the support ticket or e–mail was submitted. If your case requires additional assistance from an admin, we’ll direct the trouble ticket or the e–mail to the person on duty, without delay and we will leave a comment to let you know that more time will be needed for finding a solution. If you make use of the Managed Servers package, all of the server administration services included there will be carried out whenever you decide.

A Top–Quality Customer Care Service

We’ll be available to you 24/7/365 to reply to any inquiries that you may have with regard to our Control Panel or any of the apps that we have installed for you on the server. If you also need help tackling server management tasks, you can make use of our Managed Servers package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures

A User–Friendly Help Area

We have provided the Control Panel with an in–depth knowledge base, which offers elaborate explanations of all its features and functions. In addition, we have shot exhaustive video tutorials that will further reveal to you how to carry out a certain task or solve a typically experienced problem. The educational articles and the video tutorials are readily reachable from each section of the Control Panel through the Help and Videos buttons situated in the top right corner.