If you have ordered a hosting plan and you have some queries concerning a concrete feature/function, or if you have faced some complication and you need support, you should be able to get in touch with the respective client care team. All web hosting providers use a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because the very best way to solve a problem most often is to post a ticket. This type of communication makes the responses exchanged by both sides easy to follow and permits the client support engineers to escalate the case if, for example, an admin must step in. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you’ll need to have at least 2 separate accounts to touch base with the customer care staff and to actually administer the hosting space. Incessantly switching between different accounts may often be a headache, not to mention the fact that it takes quite a lot of time for the vast majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst you are browsing through your files or changing different account settings. The ticketing system is being closely monitored 24-7-365 by our support team members and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to receive help. In stark contrast with other web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for info in relation to any technical or billing problem. Plus, you can read a number of educational articles, which will help you handle the commonest problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with the idea that you should be able to manage everything related to your semi-dedicated account in one single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or come across an obstacle, you can contact our help desk team representatives immediately without needing to sign into a totally different admin dashboard. You can browse your web files or check various settings within your account while posting a new ticket or reading the reply to an older one. If you’ve got plenty of tickets and you’d like to track down a particular one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a reply in less than one hour irrespective of the essence of your enquiry or issue.