The customer support that you'll receive from your shared web hosting provider is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical issue with a current account. Timely and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from a real hosting provider and not from a reseller. If you acquire a hosting account via a company that does not own its servers and it can't access them right away, it is likely that you'll wait for a few days to receive a response to any question, thus your web sites may remain offline for quite some time. Alternatively, a provider that offers various ways of communication and has a technical support staff that is available any time will assist you to right away and help you minimize or entirely avoid any downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

All of our shared web hosting offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting services before you make a purchase or you're a current client and you have any question or a problem, you'll be able to contact us any time, including holidays and weekends. We have many channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles that need additional time to research and fix. Unlike a number of other web hosting providers, our trouble tickets have a warranted maximum reply time of just 1 hour, which means that whatever the trouble is, it'll be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to receive timely help, particularly when your web site is not working efficiently for whatever reason. All our semi-dedicated servers feature 24/7 customer and technical support, so if anything happens, you can use plenty of ways to let us know - telephone line with multiple local numbers globally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common matters, so that if you do not have an account yet, for example, you can receive extra information regarding our solutions, or we can help you with uncomplicated tech matters. The other two methods are for solely tech issues or everything that is more time-consuming because it is much easier follow the communication between you and our technical support team. The guaranteed max reply time for them is just 1 hour, the regular one - 15-20 min, therefore you will not have to wait for a whole day to receive support as you may have to do with various other service providers.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will benefit from timely support when you obtain a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore if you open a ticket through your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the better option when the issue involved requires longer time to be solved or when it has to be forwarded to our administrators, since it's far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you can give us a call or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.